Supporting a UK-wide network of over 5,000 local, expert technology providers, Giacom makes it really simple for technology resellers and MSPs to access everything they need to create brilliant technology solutions for UK businesses.

Working within the Customer Service and Calls Billing Team, this role is responsible for providing support to Daisy Corporate Services and Daisy Communications regarding billing enquiries, resolving payment issues, and ensuring a smooth and efficient billing process all while maintaining a high standard of customer service.

Additionally, the role requires strong communication skills to explain complex billing details, handle complaints professionally, and provide solutions to billing-related issues. Excellent attention to detail and problem-solving abilities are essential, along with proficiency in using billing or financial software.

The Billing Advisor plays a crucial role in supporting the financial integrity of the company while ensuring a positive customer experience.

Responsibilities & Accountabilities

• Provide a ‘right first time’ level of service ensuring the customer expectations are exceeded.
• Taking full ownership and resolving customer issues and queries in a timely and efficient manner.
• Identify process and departmental issues that impact on customer experience, generating solutions for solving them.
• Work effectively with other team members to ensure the highest levels of customer service are always given.
• Establishing and building rapport with customers, providing accurate and timely information to instil customers confidence in our ability to deliver an exceptional level of service.
• Communicating in a clear and concise manner with accuracy and attention to detail with written communication. Presenting and discussing account information in a clear and precise manner is a crucial part of this role.
• Raise sales ledger invoices.
• Be vigilant for possible fraudulent activity and if necessary, raise a security incident report using the template accessible via the Corporate Intranet.

Skills, Qualifications, and Experience

• Strong customer service experience with the ability to build rapport with internal and external stakeholders.
• Strong accuracy and attention to detail skills particularly with written communication.
• Confident problem solver.
• Ability to prioritise workload and manage multiple tasks at once.
• Ability to work on own initiative and be a team player.
• Possess a clear, assertive and controlled telephone manner.
• Excellent written, verbal, and numerical skills.
• Competent with all Microsoft Packages.

What's in it for you?

• Investment in your future career with a variety of learning and development opportunities.
• No dress code - embrace the freedom to bring your whole self to work.
  
• 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
• A pension plan for your future.
• Complimentary refreshments in all our offices.

For a comprehensive list of all our benefits, click here.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.