Giacom’s market-leading platform, Cloud Market, provides one place where partners can procure and manage comms, cloud, hardware and IT products and services, from the world’s leading vendors and service providers.

Our comprehensive portfolio of technology products and services gives our partners the competitive advantage to build bigger and more successful businesses by providing their customers with the best solutions and customer experience possible.

We are seeking to appoint a credit controller, on a fixed term basis for 12 months.

Salary for this role is dependent on experience.

The Credit Controller is responsible for ensuring that Cash Generation into the business is maximised and that Aged Debt is minimised each month. They are required to ensure the customer accounts are managed efficiently and payments are received promptly.

The ideal candidate will have the ability to handle multiple tasks and prioritise workload in a target-driven environment

What you'll be doing

• Resolve customer queries in a timely fashion
• Work effectively with other departments to ensure the highest levels of customer service are given at all times
• Actively chase overdue customer accounts via letter and telephone
• Reduce shortfalls and ensure dunning and late payer process is followed
• Provide Sales Department with information on late payers and issues that may prevent trading
• Promote and focus on the company’s direct debit facility, which must be operated to a high standard
• Process and manage Direct Debit payments
• Process daily Direct Debit reports and files (Addacs, Auddis and Arrud files)
• Post and allocate payments received into bank accordingly
• Carry out credit checks and risk management.

Qualifications

• Previous experience within a Credit Control department, possessing working knowledge of Credit Control procedures
• Previous use of Direct Debit collections and management
• ICM qualified or studying toward is preferred
• Good Microsoft Excel skills and data manipulation
• A working style of being highly organised and focused with an ability to manage multiple tasks, prioritise workload and manage own time effectively
• Attention to detail and numeracy is essential
• Excellent Communication skills at all levels, both verbally and written, including influencing skills with the ability to build and maintain effective working relationships.

What's in it for you?

• Investment in your future career with a variety of learning and development opportunities.
• No dress code - embrace the freedom to bring your whole self to work.
  
• 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
• A pension plan for your future.
• Complimentary refreshments in all our offices.

For a comprehensive list of all our benefits, click here.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.