Supporting a UK-wide network of over 5,000 local, expert technology providers, Giacom makes it really simple for technology resellers and MSPs to access everything they need to create brilliant technology solutions for UK businesses.

We're looking for a Billing Operative to join our Wholesale Billing Team on a fixed term basis for 12 months to cover a period of maternity leave.

This role is responsible for resolving billing-related queries from resellers, account managers, and internal teams, ensuring all issues are addressed within agreed service levels. This role requires a proactive approach to customer service, strong attention to detail, and a commitment to continuous improvement in billing accuracy and process efficiency.

What you'll be doing:

• Produce and validate reseller invoices, ensuring accuracy and timely delivery.
• Resolve billing queries efficiently, delivering excellent service across phone, email, and in person.
• Manage credit requests and support approvals in line with policy.
• Collaborate with internal teams to resolve issues and support process improvements.
• Identify and drive opportunities to enhance billing systems and procedures.
• Monitor for discrepancies or potential fraud and follow correct reporting processes.
• Ensure compliance with security, health & safety, and company policies.
• Support wider team objectives and contribute to ad hoc projects as needed.

Your Experience

• Strong analytical skills and experience working with large data sets.
• A keen eye for detail with a problem-solving mindset.
• Proven background in customer service, ideally in a fast-paced or billing-related environment.
• Confident communicator with the ability to build positive working relationships.
• Self-motivated, well-organised, and able to work independently or as part of a team.
• Proficient in Excel and confident using databases and reporting tools.

What's in it for you?

• Investment in your future career with a variety of learning and development opportunities.
• No dress code - embrace the freedom to bring your whole self to work.
  
• 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
• A pension plan for your future.
• Complimentary refreshments in all our offices.

For a comprehensive list of all our benefits, click here.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.