Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform.

Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

The Dynamics 365 CRM and Power Platform Administrator is accountable for the administration, governance, capacity planning and continuous improvement of the organisation’s Dynamics 365 and Power Platform environments. The role ensures that systems are maintained to the highest standards of security, performance, and operational efficiency, aligning platform capabilities with evolving business requirements though adequate change control processes.

As a member of the IT Services Cloud team, the role plays a key part in supporting enterprise digital transformation initiatives, ensuring reliable and scalable operation of critical business applications. By fostering best practices and driving user adoption, the administrator will help maximise the return on investment in Microsoft technologies and contribute directly to the organisational objectives.

What you'll be doing

Successful implementation and management of the Dynamics CRM is key to delivering our business objectives and the Dynamics 365 CRM and Power Platform Administrator is responsible for ensuring its smooth running

• Administer and manage Dynamics 365 instances and Power Platform environments (Dev, Test, Prod).
• Monitor system health and performance; manage capacity and licensing.
• Ensure platform governance, change processes, security, and compliance meet with our policies.
• Perform regular system audits and implement configuration changes and patches.
• Provide 2nd/3rd line support for end-users and resolve system issues.

Skills, Experience & Qualifications

• Proven experience administering, configuring and customising Dynamics 365 Customer Engagement (CRM) applications, in particular Customer Insights - Journeys, Customer Service Hub, Sales Hub.
• Proficient in Power Platform administration: Power Apps, Power Automate (Flow), and Power BI.
• Experience with Microsoft Power Platform Admin Centre.
• Knowledge of Dataverse (formerly CDS) architecture, security, and data modelling.
• Strong understanding of security roles, teams, and business units in D365 CRM.
• Ability to work independently and in cross-functional teams.
• Proficiency in JavaScript and C# as applied to Power Platform.
• Familiarity with DevOps tools for CI/CD in Power Platform (e.g., Azure DevOps, GitHub Actions).

What's in it for you?

• Home working
• No dress code - embrace the freedom to bring your whole self to work.
• 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
• A pension plan for your future.
• Complimentary refreshments in all our offices.

For a comprehensive list of all our benefits, click here.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.