Join Giacom – the UK's only provider of Communications, Cloud, Hardware and Billing through a single platform. We connect technology resellers and service providers with market-leading solutions, helping them deliver brilliant technology outcomes for businesses nationwide. If you're looking to be part of a fast-growing, innovative organisation where your work makes a real impact, we'd love to hear from you.

We are growing and are currently recruiting for 3 manual QA engineers.

As a manual QA, it is your responsibility to uphold the quality of our software and customer experience through identifying and preventing defects from being introduced and ultimately that our software is fit for purpose.

What you'll be doing

• Apply Risk-Based Testing principles to prioritize test effort. Contribute to team QA practices and follow established testing processes and standards.

• Design and execute test plans and test cases for assigned features with increasing independence. Produce clear, well-structured test documentation and report results accurately.

• Actively contribute to sprint delivery, completing assigned testing tasks within agreed timelines and communicating progress and blockers to the team.

• Engage with developers, product managers, and designers to understand requirements and translate them into effective test coverage. Raise questions and ambiguities early.

• Track and report on testing progress, defect status, and coverage for assigned areas. Escalate quality risks to the Tech lead or Delivery Lead promptly.

• Apply risk awareness during testing, seek guidance on broader risk mitigation strategies.

• Work effectively within established test environments. Log environment issues promptly and escalate where they block testing progress.

• Diagnose and investigate defects thoroughly, providing clear reproduction steps and impact assessment. Collaborate with developers on resolution.

Skills, Qualifications, and Experience

• Strong analytical thinking with a structured approach to problem-solving

• Ability to analyze requirements and identify gaps, ambiguities, and edge cases early in the lifecycle

• Knowledge of testing principles, including:

  • Black-box, White-box, Grey-box testing

• Awareness of the ISTQB 7 testing principles and the ability to apply their intent in practical testing scenarios

• Test design and execution capability, including:

  • Designing and executing test plans for moderately complex features

  • Creating structured, meaningful test coverage

• Experience testing across multiple systems and layers, including:

  • APIs and back-end systems (Experience with Postman or similar is required)

  • Web applications across multiple browsers, devices, and environments

  • End-to-end flows involving integrated services and dependencies

  • Data validation using SQL or other database technologies

  • Billing and financial systems, with awareness of common risks

• Experience writing clear, concise, and actionable defect reports, with a solid understanding of severity vs priority

What's in it for you?

• Remote working (With travel to offices required on an ad-hoc basis)

• Investment in your future career with a variety of learning and development opportunities.

• No dress code - embrace the freedom to bring your whole self to work.

• 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!

• A pension plan for your future.

• Complimentary refreshments in all our offices.

For a comprehensive list of all our benefits, click here.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.