Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

We’re looking for a hands-on, people-focused Billing Manager to lead our Eclipse and aBILLity Assist teams, ensuring accurate, timely billing and exceptional service delivery.

What you'll be doing

• Lead and develop the Billing team, setting clear goals and providing ongoing support.
• Ensure billing is delivered on time and in line with SLAs.
• Oversee client onboarding and maintain best practices across billing and customer service.
• Drive process improvements and adopt new technologies.
• Manage customer escalations and complaints, ensuring timely resolution.
• Own and lead the TMBS Billing Accuracy Programme.
• Maintain compliance with Information Security policies.

Your Experience

• Proven team leadership and performance management experience.
• Strong operational and reporting skills.
• Excellent communication and customer service focus.
• Experience with billing platforms and related processes.
• Willingness to travel within the UK.
• Desirable experience in telecoms/IT billing, knowledge of metering standards, and familiarity with Eclipse or aBILLity platforms.

What's in it for you?

• Investment in your future career with a variety of learning and development opportunities.
• No dress code - embrace the freedom to bring your whole self to work.
  
• 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
• A pension plan for your future.
• Complimentary refreshments in all our offices.

For a comprehensive list of all our benefits, click here.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.