Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

Are you a technically minded problem-solver with a passion for data, systems, and customer success? Do you thrive in a fast-paced environment where your work directly impacts strategic partnerships and major projects?

We’re growing and we’re looking for a Strategic Professional Services Engineer to join our Software Tools team at Giacom. As a key member of our Strategic Operations team, you’ll be the technical lead on high-impact projects, supporting our largest and most valuable partners.

What you'll be doing

• Lead onboarding and implementation for new customers and acquisitions
• Configure and optimise bespoke billing systems (aBILLity and Affinity)
• Manage complex data migrations, including cleansing and de-duplication
• Collaborate with Project Managers and Billing Specialists to ensure smooth delivery
• Provide expert-level support and training to strategic clients
• Continuously improve our tools and processes to enhance customer experience

Your experience

• Solid experience with SQL and data analysis
• Proven background in a customer-facing technical role
• Strong communication skills with the ability to engage stakeholders at all levels
• Experience in data migration within billing and / or complex systems
• A proactive mindset and a passion for delivering exceptional service

What's in it for you?

• Flexible working.
• Investment in your future career with a variety of learning and development opportunities.
• No dress code - embrace the freedom to bring your whole self to work.
  
• 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
• A pension plan for your future.
• Complimentary refreshments in all our offices.

For a comprehensive list of all our benefits, click here.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.