Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform.

Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

The Infrastructure Engineer is responsible for the design, implementation, and support of robust and secure IT infrastructure solutions that underpin the organisation’s operations. This role provides technical leadership within the infrastructure team, ensuring systems are scalable, resilient, and aligned with business requirements. Working closely with the Infrastructure Manager, the Engineer contributes to strategic projects, mentors’ junior staff, and acts as a subject matter expert across a range of technologies. The role is critical to maintaining high service availability, supporting innovation, and enabling the business to operate efficiently and securely.

What you'll be doing

• Design, implement, and maintain infrastructure solutions including servers, networks, storage, and cloud services.

• Administer, maintain, and support Windows and Linux servers across physical, virtual, and cloud environments.

• Act as a technical lead on infrastructure projects and initiatives.

• Provide 3rd line support and act as an escalation point for complex technical issues.

• Maintain and support core services such as DNS, DHCP, file systems, and backup solutions.

• Perform system updates, patching, and configuration management to ensure security and stability

Skills, Qualifications, and Experience

Essential skills:

• Extensive experience in infrastructure engineering across on-premises and cloud environments.

• Strong understanding of system architecture, file systems, and operating system internals.

• Strong knowledge of Microsoft technologies (Windows Server, Active Directory, M365, Exchange).

• Experience with virtualization platforms (e.g. VMware, Hyper-V).

• Solid understanding of networking principles and technologies (LAN/WAN, firewalls, VPNs).

• Experience with cloud platforms (Azure, AWS) and hybrid environments.

• Excellent troubleshooting and problem-solving skills.

• Strong documentation and communication abilities.

Desirable skills:

• Experience with automation and scripting (e.g. PowerShell, Python).

• Familiarity with Infrastructure as Code (IaC) tools (e.g. Terraform, Ansible).

• Exposure to containerization technologies (e.g. Docker, Kubernetes).

• Knowledge of ITIL practices and service management.

• Experience with monitoring and alerting tools (e.g. LogicMonitor, SolarWinds, PRTG).

• Project delivery experience in a complex IT environment.

What's in it for you?

• Some flexible working.

• Investment in your future career with a variety of learning and development opportunities.

• No dress code - embrace the freedom to bring your whole self to work.

• 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!

• A pension plan for your future.

• Complimentary refreshments in all our offices.

For a comprehensive list of all our benefits, click here.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.